Process Mapping, Process Improvement, and Process Management
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher)Business simulation games have been around for decades in the form of role- plays. .... For example, if a new approach to customer service will produce a 40- percent reduction in the amount of service effort by company staff per year peranbsp;...
| Title | : | Process Mapping, Process Improvement, and Process Management |
| Author | : | Dan Madison |
| Publisher | : | Paton Professional - 2005 |
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